Frequently Asked Questions
TECHNICAL AND PRODUCT
How can I find the support documentation (product manuals and installation guides) for my product?
There are a few different ways to find what you need – visit our Product Support page for all products including current systems and discontinued systems. For our current systems, you can also visit the product page and navigate to the Support section.
I’m not sure if my microphone battery is working properly. What should I do?
Check that the battery is charged. Substitute a known good battery pack and see if it charges in the microphone.
If the battery does not charge, it may be time to replace it. Typical battery life is 1-2 years.
What do I do if my system doesn’t have power?
Check that the power light is on. If not, ensure that all the power connections are secure.
If all connections are secure, determine if the outlet is working or test with a known working power supply.
How do I avoid feedback with my system?
Check the volume setting of the microphone. If the volume is too high, feedback will occur. Adjust accordingly.
Check the volume level of the audio source. Decrease volume on the audio source as needed.
Check that the tone is set to the mid-point. Set the tone indicator to the mid position and then adjust as needed to eliminate feedback.
Ensure the amplifier isn’t turned up too high.
I have an old system and I need a new microphone. Can I still purchase them?
Yes, depending on the status of the Lightspeed system, microphones are still available for purchase for older systems.
Can I use my old microphones with my new system?
Unfortunately, you cannot. If you’d like to explore other options, please contact your Account Executive.
How does/can my equipment integrate with other technology in my classroom?
Lightspeed instructional audio systems can integrate with many technologies within your classroom. Download this document to find more.
My system is not working. Is my equipment still covered under warranty?
Our system warranty is a standard FIVE years. If you want to confirm your product is under warranty, please contact Customer Service.
Can I use my current system to teach remotely?
Yes! Please review this application brief to see how your Lightspeed system can support remote learning.
ORDERS AND QUOTES
How do I find out the status of my order and shipping information?
Please contact firstname.lastname@example.org.
How long does it take for my order to ship once I order?
Where should I send my purchase order?
Please send to email@example.com.
Can I pay with a credit card?
Yes, you can.
What credit cards do you accept?
All major credit cards are accepted.
Can I place my order online?
Not at this time. We are currently updating our site.
Can I get a copy of my invoice?
Yes, you can. Please reach out to your Account Executive or our Customer Service team.
Can I get a sole source letter?
Yes, please contact your Account Executive or reach out to Customer Service to request a sole source letter.
Can I get a quote?
Yes, your Account Executive can help. Here is a document to find their phone number and email address.
Can I get a copy of Lightspeed’s W-9?
Yes, please contact firstname.lastname@example.org.
Who is my sales rep and what is their contact information?
Visit this page to locate your sales rep. Still having trouble finding them? Contact our Customer Service team.
How do I get an Evaluation System?
Every evaluation request goes through your local Account Executive. To find out more about the program, please click here.
I have a loud teaching voice, why would I need classroom audio?
A teacher’s voice can generally be heard just fine at almost any point in the classroom. The problem lies in providing adequate intelligibility. Watch this short video to find out more about the difference between audibility and intelligibility.